Frequently Asked Questions
Everything you need to know about your NCM Electric Bicycle journey.
How long does the battery last on a single charge?
Depending on the model and pedal assist level used, NCM e-bikes typically offer a range between 40 to 100 kilometers. Factors such as rider weight, terrain, and weather conditions will also influence the total distance.
Do NCM electric bikes require assembly upon delivery?
Our bikes are shipped 80-90% pre-assembled. You will generally need to install the front wheel, handlebars, pedals, and adjust the seat. We provide all necessary tools and a comprehensive setup guide in the box.
What is the warranty policy for NCM e-bikes?
We provide a 1-year warranty on all electrical components, including the motor, battery, and controller, and a 2-year warranty on the bicycle frame against manufacturing defects.
Can I ride my NCM electric bike in the rain?
Yes, our e-bikes are water-resistant and designed to handle light rain and splashes. However, they should not be submerged in water or cleaned with high-pressure washers, as this can damage the electrical components.
What happens if I need replacement parts or servicing?
We stock a full range of replacement parts on our website. For mechanical servicing, any professional bike shop can perform standard maintenance. For electrical issues, please contact our support team for specialized guidance.
How long does shipping take and what are the costs?
We offer free standard shipping on all bike orders. Delivery typically takes 3-7 business days depending on your location. You will receive a tracking number as soon as your order leaves our warehouse.